One more thing I want to make absolutely clear:

This is not some minor inconvenience or a small technical issue. This is a critical bug that prevents me from playing the game I paid $55 for.

I cannot connect to the majority of official servers, which means I effectively cannot use a major part of the game. And when I finally contact your support looking for help, I am simply told to “contact my ISP” and figure it out myself.

Imagine buying a game and then being told by its support team: “We don’t know why you can’t connect to our servers, so go troubleshoot it with your ISP.”

That is not a solution. That is shifting responsibility to the customer.

If this is actually a known issue affecting multiple players, it should be investigated and acknowledged as such. And if you genuinely believe the problem is on my side, then I expect an actual technical explanation and specific diagnostics – not just a generic recommendation to contact my ISP.

I am not asking for anything unreasonable. I just want to be able to play the game I paid for.

So, if I understand you correctly, after paying $55 for your game, I am now expected to contact my ISP and troubleshoot your server connectivity issue by going through individual IP addresses?

Is that seriously your solution?

Your game is unable to connect to multiple official servers, while at least one server is reachable. I have already reinstalled the game, restarted the Xbox, restarted the router, tried different servers, changed the Xbox region, and even tested the connection through a completely different mobile network. The problem still persists.

And instead of investigating whether there is an issue on your side – with your servers, routing, or whatever is causing this – your support is simply telling me that it is “likely a problem with my network” and sending me to my ISP.

What exactly do you expect my ISP to do? Troubleshoot your server infrastructure for you? Identify why your game can reach one specific server but cannot reach others? Go through every IP address used by your servers?

I paid for a working game, not for the privilege of diagnosing your networking infrastructure.

If you genuinely believe this is an ISP-side issue, then please provide me with something technically useful: the specific IP addresses/ports that are failing, the expected connection behavior, and any relevant error or network logs that would allow my ISP to actually investigate the problem.

Otherwise, please escalate this to someone who can properly investigate server connectivity and routing issues instead of repeatedly telling customers to contact their ISP.

At the very least, acknowledge that this may be a problem affecting multiple players and not simply dismiss it as an issue on my end without any actual investigation.

I am asking for technical support, not a generic “contact your ISP” response

And honestly, this is even more frustrating considering how long DayZ has been on the market. This is not a newly released game where occasional networking issues could be understandable. After all these years, players should not have to troubleshoot individual server IP addresses with their ISP just to determine why they cannot connect to official servers.

At this point, it genuinely feels like basic server connectivity is still being treated as the player’s problem rather than something your support team is expected to investigate.

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Nuxell9515

I xan play only on

Last session was today, every server gives me the same error except 2823 server ID

The problem was not resolved when I tried using a mobile hotspot. The hotspot was from a different provider than my main internet connection.