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[PS5] Cannot connect to any server — CONNECTING FAILED (0x00010001)

Bug
1

State

Reviewed
Issue key
DZG-485
Access
Public
Space
DayZ
Project
Stable Feedback
Creator
andtimicloudcom
Created
Aug 26, 2026
Views
507
Platform
Playstation
What happened?

I am unable to connect to any DayZ server. The error appears instantly on every connection attempt.

The issue started immediately after a brief power outage (a few seconds) that shut down both my console and my router without a proper shutdown. The game worked normally earlier the same day.

Scope of the issue:

• Affects official servers AND community servers

• Affects EU servers (EUROPE - DE) and US servers (LA) alike

• The server browser loads correctly and shows populated servers with active player counts, so the master service is clearly reachable

• Only the actual connection handshake fails

Troubleshooting already performed (none of it helped):

• Verified the game is fully updated

• Full power cycle of the console (not Rest Mode) and the router

• PS5 Safe Mode: Clear Cache and Rebuild Database

• Deleted local DayZ saved data

• Restored licenses

• Uninstalled and reinstalled the game

• Router rebooted and reset to factory settings

• Tested on a completely separate network via mobile phone hotspot — same error

• Changed DNS servers (Cloudflare and Google)

• Tried connecting from a different PSN account on the same console

• Waited several hours between attempts to allow for server restarts

• Accepted a game invite from a friend who was already in a server (this reportedly resolved an identical case on Xbox Series X) — did not work for me

Additional notes:

Other online games on the same console connect without any problem, and PSN itself is working normally.

A moderator response in an earlier forum thread about this same error code indicated the cause was a character failing to disconnect properly from the server. Given that my issue began with an abrupt power loss mid-session, I suspect my character may be stuck in a similar state on the hive and is blocking all further login attempts.


PSN ID: l1ne_tim

Approximate time of last successful session: 25 August 2026, around 12:00 (UTC+3, EEST)

Last server played on: server name, e.g. 4016 | EUROPE - DE | 1st Person Only

Any help checking my character state on the backend would be greatly appreciated. Thank you.

Reproduction steps

1. Play on an official server on PS5.

2. Experience a sudden power loss that shuts down the console mid-session (no proper disconnect).

3. Power the console back on and launch DayZ.

4. Open the server browser — it loads correctly and shows populated servers.

5. Select any server (official or community, EU or US) and attempt to connect.

6. "CONNECTING FAILED (0x00010001) — Could not connect to the server because it is unreachable." appears immediately.

7. The error occurs on every subsequent attempt, on every server, and persists across days.

Exact build version (optional)
1.29.163709
Where did it happen?
Official
Is it modded?
No
Expected result
—
Public attachments1 file · visible to everyone

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Reactions

Activity

    about 2 months ago
  • andtimicloudcom
    created issueabout 2 months ago
  • about 2 months ago
  • l909
    changed state to
    REVIEWED
    about 2 months ago
  • l909
    Moderator
    about 2 months ago
    l909
    Moderator
    about 2 months ago

    Thank you,
    I will check this with the team and try to get back as soon as I have any information or possible suggestion.

  • l909
    changed state to
    NEED MORE INFO
    about 2 months ago
  • l909
    Moderator
    about 2 months ago
    l909
    Moderator
    about 2 months ago

    Hello again.
    Can you please send the hashed ID shown in the main menu bottom left corner and your name tag + when was the last session you tried to connect and a server ID

  • andtimicloudcom
    about 2 months ago
    andtimicloudcom
    about 2 months ago

    Version: 1.29.163709 (dxwZTyicAITtzLjA_3w94JfSWbnQXbwXYRTIM9rkVs=)

    Name tag: l1ne_tim

    Approximate time of last successful session: 25 August 2026, around 12:00 (UTC+3, EEST)

  • about 1 month ago
  • andtimicloudcom
    about 1 month ago
    andtimicloudcom
    about 1 month ago

    Do u have any news?

  • l909
    Moderator
    about 1 month ago
    l909
    Moderator
    about 1 month ago

    Unfortunately not.
    I will update you as soon as I hear any news

  • about 1 month ago
  • l909
    Moderator
    about 1 month ago
    l909
    Moderator
    about 1 month ago

    Hello.
    This was further investigated by our programmers. From what we can see, the issue is very likely not backend related. If this were an issue on the backend side it would return a different error. 0x00010001 (“server is unreachable”) error is related purely to the client connecting to the server and that connection works entirely without the backend. The only thing we can suggest at the moment is to have an IT specialist to help you troubleshoot and fix the connection issue.

  • l909
    changed state to
    REVIEWED
    about 1 month ago
  • about 1 month ago
  • andtimicloudcom
    about 1 month ago
    andtimicloudcom
    about 1 month ago

    Yes, please 🙏

  • l909
    Moderator
    about 1 month ago
    l909
    Moderator
    about 1 month ago

    >The only thing we can suggest at the moment is to have an IT specialist to help you troubleshoot and fix the connection issue.

    Just to specify to clear any misunderstandings. We cannot provide an IT specialist. This is something that will have to be done on your end.

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State

Reviewed
Issue key
DZG-485
Access
Public
Space
DayZ
Project
Stable Feedback
Creator
andtimicloudcom
Created
Aug 26, 2026
Views
507