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maca134
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  • maca134on [DZG-272]

    Any information to reduce crashing? Or even a link to the existing issue might be helpful.
    Thank you

  • maca134on [DZG-272](edited)

    im hoping its one of the issues we are aware, is there any other info I can provide to help track down the issue?
    I have taken a look at the mdmp files, the main dayz thread is getting stuck on a WaitForSingleObject but with debug symbols thats about as far as I can go.

    We have also reduced the max player count from 105 to 90, this seems to have eased the issue but not resolved it completely.

  • maca134on [DZG-272](edited)

    It is happening multiple times, normally during peak server time.
    It was happening between 4pm - 8pm (peak times), around 6 hangs over that time period.

    Occurrence count: at least 24 separate freeze/hang events, based on logs retained from Aug 7 onward. Two distinct phases:

    Phase 1 — sporadic freezes, Aug 7 12:30 through Aug 8 18:58 (16 occurrences)
    Freeze-to-restart intervals ranged 12–130 minutes, no consistent rhythm:

    • Aug 7 12:30:27 → froze 13:56:47 (86 min)

    • Aug 7 14:35:51 → froze 15:08:46 (33 min)

    • Aug 7 15:46:32 → froze 16:19:54 (33 min)

    • Aug 7 16:47:06 → froze 18:49:05 (122 min)

    • Aug 7 19:26:37 → froze 20:00:43 (34 min)

    • Aug 7 20:37:37 → froze 20:49:33 (12 min)

    • Aug 8 04:30:17 → froze 05:51:24 (81 min)

    • Aug 8 06:27:12 → froze 07:31:22 (64 min)

    • Aug 8 07:56:12 → froze 08:20:46 (25 min)

    • Aug 8 08:56:17 → froze 09:58:48 (63 min)

    • Aug 8 10:20:13 → froze 10:50:55 (31 min)

    • Aug 8 11:42:52 → froze 12:08:34 (26 min)

    • Aug 8 12:30:17 → froze 13:20:55 (51 min)

    • Aug 8 13:50:19 → froze 15:21:07 (91 min)

    • Aug 8 15:43:53 → froze 17:53:34 (130 min)

    • Aug 8 18:15:47 → froze 18:58:02 (42 min)

    Phase 2 — tight, consistent loop, Aug 9 08:30 onward (8 occurrences, ongoing)
    Every restart since 08:30 has frozen in an 11–18 minute band with an identical terminal crash signature (Unhandled exception — Access violation, illegal write by 0x7ff75e114ca0 at 0x0):

    • 08:30:17 → froze 08:48:27 (18 min)

    • 08:53:17 → froze 09:09:04 (16 min)

    • 09:13:52 → froze 09:26:04 (12 min)

    • 09:30:52 → froze 09:44:38 (14 min)

    • 09:49:27 → froze 10:00:50 (11 min)

    • 10:05:43 → froze 10:21:54 (16 min)

    • 10:26:42 → froze 10:42:25 (16 min)

    • 10:47:13 → froze 11:00:43 (13 min)

    All times are server-local (UTC-7). Freezes are confirmed via the freezeCheck watchdog snapshotting the still-running-but-unresponsive process (FROZEN_*.mdmp), followed several minutes later by a forced termination. Note: log retention has a gap (Aug 2–Aug 6) so earlier occurrences outside this window can't be ruled out or confirmed.