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2

Group multiple updates for the same ticket in digest emails

2

State

User feedback
Issue key
FT-183
Access
Public
Space
Websites
Project
Feedback Tracker
Creator
medoed
Created
Aug 28, 2026
Views
64
Description

In the bulk update summary emails, tickets that received multiple actions (e.g., a status change plus a new comment) appear as duplicate entries in the list. This clutters the notification email with redundant lines for the same issue ID.

Instead of creating multiple bullet points for a single issue, the notification generator should aggregate all recent events into a single entry per ticket, reflecting its latest state and actions taken.

Rationale / Why it's needed:

  • Reduces Email Clutter: Keeps digest emails concise and easy to skim.

  • Clearer Context: Shows the final status and combined activity for a ticket at a glance without duplicate rows.

Suggested Implementation:

  • Deduplicate ticket entries in the email template renderer by grouping events by Ticket ID.

  • Format consolidated entries to display the latest status alongside performed actions (e.g., [Done] New comment on FT-60: [Title]).

Attachment3 files ยท visible to everyone

Screenshot_2026_08_28_120101.png

6.4 KB

Screenshot_2026_08_28_120120.png

11 KB

Screenshot_2026_08_28_120112.png

10 KB

Reactions

Activity

    about 1 month ago
  • medoed
    created issueabout 1 month ago
  • dragino
    changed state to
    USER FEEDBACK
    about 1 month ago

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State

User feedback
Issue key
FT-183
Access
Public
Space
Websites
Project
Feedback Tracker
Creator
medoed
Created
Aug 28, 2026
Views
64