In the recent update to the Feedback Tracker email notification system, batch/bulk changes are now consolidated into a single summary email. However, the ticket entries listed inside this digest email are sent as plain text.
Users cannot click directly on the ticket titles or issue IDs (e.g., FT-106) to navigate to the ticket page, requiring manual copy-pasting of issue IDs into the browser.
Rationale / Why it's needed:
Improves Usability & Navigation: Allows users to open updated tickets directly from their email inbox with a single click.
Standard Email Practice: Digest notifications typically include hyperlinked titles or buttons for direct action/access.
Suggested Implementation: