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Make ticket items in bulk update email notifications clickable

1

State

User feedback
Issue key
FT-182
Access
Public
Space
Websites
Project
Feedback Tracker
Creator
medoed
Created
Aug 28, 2026
Views
54
Description

In the recent update to the Feedback Tracker email notification system, batch/bulk changes are now consolidated into a single summary email. However, the ticket entries listed inside this digest email are sent as plain text.

Users cannot click directly on the ticket titles or issue IDs (e.g., FT-106) to navigate to the ticket page, requiring manual copy-pasting of issue IDs into the browser.

Rationale / Why it's needed:

  • Improves Usability & Navigation: Allows users to open updated tickets directly from their email inbox with a single click.

  • Standard Email Practice: Digest notifications typically include hyperlinked titles or buttons for direct action/access.

Suggested Implementation:

  • Wrap ticket names and IDs inside the HTML template for bulk digest emails with direct hyperlinks pointing to the corresponding Feedback Tracker ticket URL ([Ticket-Id](https://report.bistudio.com/issues/Ticket-Id)...).

Attachment1 file ยท visible to everyone

Screenshot_2026_08_28_115445.webp

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Reactions

Activity

    about 1 month ago
  • medoed
    created issueabout 1 month ago
  • medoed
    changedabout 1 month ago
  • dragino
    changed state to
    USER FEEDBACK
    about 1 month ago

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State

User feedback
Issue key
FT-182
Access
Public
Space
Websites
Project
Feedback Tracker
Creator
medoed
Created
Aug 28, 2026
Views
54