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Connecting Failed (0x00020009) on every server – Xbox One

2

State

Need more info
Issue key
DZG-742
Access
Public
Space
DayZ
Project
Stable Feedback
Creator
kirtz
Created
Sep 12, 2026
Views
78
Platform
Xbox
What happened?

I am unable to join any DayZ server on Xbox One.

The server browser works normally and I can see the full list of servers, but whenever I try to join a server, I receive the following error:

“CONNECTING FAILED (0x00020009)”

This happens with every server I have tried, including both official and community servers.

I have already tried the following troubleshooting steps:

  • NAT type is Open.

  • Restarted the Xbox multiple times.

  • Completely closed and restarted DayZ.

  • Restarted the router.

  • Tested a different internet connection.

  • Cleared the alternate MAC address.

  • Changed DNS servers, including manual DNS settings.

  • Tested multiple official servers.

  • Tested multiple community servers.

  • Tested the game with a different Xbox account on the same console.

The error still occurs with the second Xbox account, so the issue does not appear to be specific to my Xbox account.

The problem also persists when using a different internet connection, which makes a local network/router issue unlikely.

Expected behavior:
I should be able to connect to an available DayZ server.

Actual behavior:
The server list loads normally, but every attempt to join a server results in Connecting Failed (0x00020009).

Reproduction steps
  1. Launch DayZ on Xbox One.

  2. Open the server browser.

  3. Select any available server.

  4. Attempt to join the server.

  5. The game fails to connect and displays: “CONNECTING FAILED (0x00020009)”.

  6. Repeat the process with different official and community servers.

  7. The same error occurs on every server.

Exact build version (optional)
—
Where did it happen?
Community
Is it modded?
No
Expected result

The game should successfully connect me to the selected DayZ server and allow me to join the game without displaying any connection error.

Public attachments1 file · visible to everyone

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Reactions

Activity

    7 days ago
  • kirtz
    created issue7 days ago
  • 5 days ago
  • l909
    changed state to
    NEED MORE INFO
    5 days ago
  • l909
    Moderator
    5 days ago
    l909
    Moderator
    5 days ago

    Hello.
    Can you try to connect to a server and then send us the following:

    - the hashed id shown in main menu next to the game version
    - server name/ID
    - time and date (with timezone) of the connection

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State

Need more info
Issue key
DZG-742
Access
Public
Space
DayZ
Project
Stable Feedback
Creator
kirtz
Created
Sep 12, 2026
Views
78