Thank you,
I will check this with the team and try to get back as soon as I have any information or possible suggestion.

Hello again.
Can you please send the hashed ID shown in the main menu bottom left corner and your name tag + when was the last session you tried to connect and a server ID

Hashed ID (5eujSOfesKT6L1wvirE7YBJj-1o7dWnzAauFAOpFDOo=)

Name tag is Lo4k5tok

Last attempted log in was 7:15am EST 28/08/2026

Server id is vanilla+sahkal

Hello.
This was further investigated by our programmers. From what we can see, the issue is very likely not backend related. If this were an issue on the backend side it would return a different error. 0x00010001 (“server is unreachable”) error is related purely to the client connecting to the server and that connection works entirely without the backend. The only thing we can suggest at the moment is to have an IT specialist to help you troubleshoot and fix the connection issue.