• Tracker

    Spaces
    Browse
    Statistics
  • /
  • /Stable Feedback
  • /DZG-490
Back
2

CONNECTING FAILED (0x00010001) ON OFFICIAL SERVER 3812 | EUROPE - DE

General
2

State

No action taken
Issue key
DZG-490
Access
Public
Space
DayZ
Project
Stable Feedback
Creator
cheesy
Created
Aug 27, 2026
Views
397
Platform
PC Steam
What happened?

Hello,

I am unable to connect to the DayZ official server: Server: 3812 | EUROPE - DE IP: 5.62.99.20:11700 Map: ChernarusPlus When I try to connect, I receive: CONNECTING FAILED (0x00010001) Could not connect to the server because it is unreachable. The server appears in the official server browser, but its information is incorrect: - Players: 0/0 - Server version: 0.-.- - Map: - - Mission: - - Ping: 0 ms I have tested the following: - Verified DayZ game files through Steam. - Restarted Steam and the PC. - Reset DayZ configuration files. - Tested Windows Firewall. - Tested with Avast disabled. - Added the required UDP firewall rules. - Tested direct connection to 5.62.99.20:11700. - Tested the connection using DZSA Launcher. - Tested other servers. - Community servers work normally. - Official servers do not connect. - VPN was also tested and did not resolve the problem. - TCP connection tests to 5.62.99.20:11700 and 5.62.99.20:2302 failed with a timeout. - Traceroute reaches the Nitrado infrastructure in Germany, but the final hops do not respond. The problem is reproducible and appears to affect the connection to official DayZ servers rather than my general internet connection, because Community servers work normally. Please investigate whether there is a routing, firewall, or server-side connectivity issue between my connection and the DayZ official server infrastructure. I can provide the full traceroute, pathping results, logs and screenshots if needed.

Thank you.

Reproduction steps

1. Launch DayZ through Steam.

2. Open the "Official" server browser.

3. Find the server "3812 | EUROPE - DE".

4. Try to connect to the server.

5. The connection fails with error 0x00010001: "Could not connect to the server because it is unreachable."

6. The server is shown as 0/0 players, 0 ms ping, server version 0.-.-, Map: -, Mission: -.

7. Community servers can be connected to normally.

Exact build version (optional)
1.29.2
Where did it happen?
Official
Is it modded?
No
Expected result
—
Public attachments1 file · visible to everyone

изображение_2026_08_27_030738811.jpg

266 KB

Reactions

Activity

    about 2 months ago
  • cheesy
    created issueabout 2 months ago
  • l909
    Moderator
    about 2 months ago
    l909
    Moderator
    about 2 months ago

    Hello.
    Are you able to test the game on another network (ideally by another ISP) so we can completely rule out (or confirm) the issue is on your network?

  • l909
    changed state to
    NEED MORE INFO
    about 2 months ago
  • deus(edited)
    about 2 months ago
    deus(edited)
    about 2 months ago

    @cheesy: "Traceroute reaches the Nitrado infrastructure in Germany, but the final hops do not respond."

    - This is exactly like the problem I described in my report yesterday!


    Quoting myself directly:

    “The route reaches Nitrado Frankfurt (80.81.197.21) at approximately 30 ms, then no further traceroute responses are received.”


    @cheesy, which ISP are you using? I’m using Kyivstar (Ukraine).

  • cheesy
    about 2 months ago
    cheesy
    about 2 months ago

    Hello.

    I tested the game using a completely different network by connecting my PC to my phone's Wi-Fi hotspot.

    With the phone's mobile network, the official server 3812 | EUROPE - DE appeared correctly and I was able to connect to it.

    When I use my normal home internet connection, the server does not load correctly and shows 0/0, 0 ms, Server version 0.-.-, Map -, Mission -, and I receive error 0x00010001 when trying to connect.

    This confirms that the issue is related to my normal ISP/network or the routing between my ISP and the DayZ official servers.

    Please let me know what information you need from me to investigate this further.

  • cheesy
    about 2 months ago
    cheesy
    about 2 months ago

    I'm using Dnipronet (Ukraine).

  • deus
    about 2 months ago
    deus
    about 2 months ago

    @cheesy, thanks for confirming.

    This is very interesting because I am having almost the same problem, but with Kyivstar. My issue also affects all EUROPE Official servers, including 5.62.99.19, while Community servers work normally.

    I tested both my home Kyivstar connection and a completely separate Kyivstar mobile connection, and the problem occurs on both.

    I have also contacted Kyivstar support about a possible routing/peering issue.

  • l909
    Moderator
    about 2 months ago
    l909
    Moderator
    about 2 months ago

    >This confirms that the issue is related to my normal ISP/network or the routing between my ISP and the DayZ official servers.

    Hello,
    In such case there is nothing we can do. The only thing we can suggest to contact your ISP and describe the situation to them. Including the fact the game does connect on another network

  • l909
    changed state to
    NO ACTION TAKEN
    about 2 months ago

You are not signed in. Please sign in to see more details and to reply.

State

No action taken
Issue key
DZG-490
Access
Public
Space
DayZ
Project
Stable Feedback
Creator
cheesy
Created
Aug 27, 2026
Views
397